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Customer story
How Aramark Runs Quality and Safety Management on Quantum
A Fortune 500 facility services provider standardized incident reporting, inspections, and training across hundreds of commercial and medical sites in China with one platform.
The challenge
Aramark is a Fortune 500 property and facility services provider. In China, its teams deliver environmental cleaning, equipment management, and fire and security services to major clients including Apple China, ByteDance, and Alibaba. Managing diverse service lines while holding a large, distributed workforce to consistent quality and safety standards had become a formidable challenge. Aramark needed precision and compliance at scale, not more paperwork.
The solution
Working with Quantum, Aramark deployed a Quality and Safety Cloud Management System covering its daily operations end to end:
- Incident reporting: a comprehensive on-site incident reporting and investigation process, with detailed statistical analysis reporting.
- Inspections: customized inspection items and checklists, scheduled inspection plans, and closed-loop tracking of reported hazards.
- Training and certificates: course and instructor management, notifications, question banks and exams synced to training records, and expiration reminders for job certificates.
- Compliance documents: classified company compliance documents with version control.
- KPI assessment: data from every module feeds customizable scoring models for performance evaluation.
Mobility in the field
Every task can be completed in the mobile app, and integration with Enterprise WeChat keeps communication inside the tools crews already use. QR codes and NFC smart terminals give inspectors immediate access to checklists and enable one-click hazard reporting with swift rectification.
The result
A real-time operational dashboard gives managers instant access to the operational indicators of every project, turning complex data from hundreds of sites into actionable insight. Quality and safety management moved from scattered paper processes to one accountable, closed-loop system.
Explore the Quantum EHS platform
One system, module by module:
Incident Management
Report, investigate, and close workplace incidents, with OSHA 300, 300A, and 301 logs built in.
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Inspection & Audit
Scheduled checks and audits share the same corrective action workflow and Personal Task Center.
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Behavior-Based Safety
Observation programs that feed the same closed-loop corrective action system.
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Contractor Management
Document contractor incidents in the same system as employee incidents.
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