Quantum has found that a primary concern for customers is to increase efficiencies in their SDS authoring and labeling. They want to be able to manage SDS with version control so that regional or country regulations are recognized automatically and so that information only has to be keyed in once. Customers also want to make certain that their system is easy to use, addresses any updates in the GHS rules, and works in a cloud-based environment. Quantum’s Q-SDS and related Q-Chem provide these benefits delivered in a SasS (software as a service) model.
Likewise, Reliance has heard from many in the industry that they are feeling frustration from doing too many things manually as it relates to their labels and getting their SDS information into the labeling process. Customers are looking for a more automated way to generate and print labels particularly when labels have regional differences depending on where they will be distributed around the world. Reliance has focused on taking out the possibility of error and giving customers back the control they need, so whether they are manufacturing in-house or supplying labels for third party vendors, everything is accurate and GHS compliant.
As a leader in the EHS market for over 30 years, Reliance’s expertise extends to some of the biggest names in chemical manufacturing. Because Reliance has offerings in label software, printers and consumables, HazMat training, and printer support it understands all elements of the labeling process and with this knowledge can generate robust, distinctive solutions for their customers.
Reliance believes that the partnership with Quantum will enhance the labeling process throughout its customer base. “OSHA compliance can be a challenge, but Reliance’s goal has always been to take the worry out of labeling. The Quantum mission aligns readily with that making them the ideal partner for us,” Director of Business Development, Jim Garvic states.
Steve Russie, Quantum Director of Product Development, comments, “As a solutions provider, Reliance is unsurpassed. They have seen it all based on a very hands-on approach in crafting solutions to customer needs in their manufacturing and distribution environments. Now we can increase efficiency for our customers because we’ve eliminated the challenge of having systems that don’t talk to one another. The process of generating SDS and furnishing a GHS-compliant label is now seamless.”
Data is big with both Quantum and Reliance. They know that giving customers access to their data quickly and in a format that allows them to gain insights to manage their business more effectively is critical. Quantum and Reliance have built into their software the ability to access this data through standard and customizable reports.
This partnership also is distinguished through their combined level of customer service. The quick response and thoughtful addressing of questions and troubleshooting specific customer application issues is always highlighted in comments by both Quantum and Reliance’s customers.